Are my files uploaded to your servers for conversion?

No. All conversion operations happen 100% locally inside your browser sandbox via WebAssembly (WASM) and WebGPU. Your raw files never touch our servers.

What are the file size limits?

Free users can process files up to 50 MB in-memory. Upgraded tiers support files up to 2 GB with multi-threaded worker support.

Help & Support Center

Q: How does the File Share tunnel work?

When you choose to share files, they are securely transferred with client-side encryption and stored with a strict maximum 7-day retention period, after which they are permanently deleted.

Find answers to frequently asked technical questions or reach out directly to our engineering and abuse response teams.

Frequently Asked Questions

Are my files uploaded to your servers during conversion?

No, absolutely not. All conversion routines (images, documents, video, data) execute locally inside your browser sandbox via compiled WebAssembly (WASM) and WebGPU. Your files are processed entirely in-memory and never leave your physical device.

How does the File Share tunnel work and how long are files kept?

When you explicitly choose to "Share" files, the encrypted binary chunks are stored on temporary transfer nodes with an expiration you choose (up to 7 days). Once expired, automated daemons permanently overwrite and scrub the files from disk.

What file formats and sizes are supported?

SendUrFile supports over 100+ formats across Images (HEIC, WebP, AVIF, PNG, JPG, SVG), Documents (PDF, DOCX, TXT, EPUB), Audio/Video (MP4, MP3, WAV, WEBM), and Data (CSV, JSON, XML, SQL). Free tier supports up to 50 MB in RAM; Pro tier extends capacity up to 2 GB.

Can I use SendUrFile offline without an internet connection?

Yes! Once the web application and WASM modules are cached in your browser, you can disconnect your internet connection and convert files completely offline with zero data loss.

Direct Support & Contact Channels

Our team is committed to rapid response times. We generally respond to all inquiries within 24 to 48 business hours.

General Support

Questions regarding billing, plan quotas, account management, and browser compatibility.

support@sendurfile.com

DMCA & Abuse Reports

Immediate takedown requests for copyrighted files or prohibited content on shared tunnels.

abuse@sendurfile.com

Advertising & Media

Partnership opportunities, programmatic ad queries, and press inquiries.

ads@sendurfile.com